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Frequently Asked Questions (FAQ's)

If there's one thing we like better than providing great Web Hosting, it's taking the time to answer a question. Here are answers to some questions that we see on a somewhat regular basis.

1. Will you match a competitor's price?
No. We quantified all of the necessary variables and divided by the number of moons around Jupiter to come up with our plan pricing. We are not a bottom-of-the-barrel hosting company, and our focus is on your YRHost experience (which will be considerably better than any Rs. 50/mo hosting experience).

2. Do you offer custom shared/reseller packages?
That depends on what your definition of "custom" is. We don't offer any plans that you can set the features and/or limits, but our plan lineup spans the web hosting spectrum. Why go through the trouble of creating your own custom package when we have affordable options that have been expertly designed to fit your website.

3. How long has YRHost been in business?
YRHost was formed officially in early 2002, which means we've been around for over 9 years. We are a privately-held company and over the years we've built up quite a reputation for our dedication to our customers and our custom-made hosting features.

4. Do you give non-profit or educational discounts?
No. Sorry. We keep our prices low for everyone, and are therefore unable to offer additional non-profit or educational discounts. We like to think that buying hosting from YRHost can be an educational experience in and of itself: In choosing YRHost, you learn about supply and demand, market leadership, brand differentiation, and you will even get to sit at the virtual "cool kids' table."

5. My website gets a lot of traffic--will this be a problem?
This usually depends on the nature of your website. While relatively straightforward sites (think basic html/xhtml content, most shopping sites, webpages, blogs, etc.) can receive tens of thousands of hits at any given time and work perfectly fine, problems can arise with more complex sites--sites with lots of images, scripts or interactivity with visitors. Tens of thousands of users each accessing a database at the same time can cause quite a strain on a server and might be too much for a shared web hosting environment. The thing to remember is that the term "shared hosting" (which is another term for standard web hosting) means that your site will share a server with other users. This allows for plenty of usage while keeping prices low, but certain sites may not be appropriate for such an environment. If you are unsure whether your high volume website will work with our shared plans, please feel free to e-mail our sales department, and we will be happy to assist you in determining the best solution for your needs. We also offer a line of Semi Dedicated hosting plans, aimed at sites requiring additional server resources. Please contact our sales department for more information.

6. What if I need more space and bandwidth?
If you need additional space and bandwidth, you can simply upgrade your account to a higher plan. Upgrading your plan provides a much better value than paying for more bandwidth and storage on the side.

1. Do you have [insert feature name here]?
Probably. We support just about everything under the sun (and a few things over the sun). Check out our web hosting plan comparison page for information on all the features we offer. One of the best things about having a YRHost account is that you are going to get the features you are looking for.

2. I have my own SSL certificate--can YRHost install it for me?
No, SSL Certificates have to be purchased from YRHost only.

3. Is your network fast and reliable?
Yes--very. YRHost's servers are connected to an extremely powerful and fully redundant network (no single point of failure). Our network has tonnes of available bandwidth from Tier 1 transit providers.
Click here for more information on our network.

4. Do you do regular backups of my account?
Yes, we perform weekly backups on all accounts (daily backup for enterprise hosting), but don't count on our backups alone! Your website is important, and you are the one ultimately responsible for ensuring that your data is backed up!

We make every effort to back up all account data on a weekly basis, but we can’t guarantee that our backups will be complete, up to date or even available at all. We are not responsible in the event that some or all of your account data and settings are lost (please see our service agreement for more information).*This note may sound cold and heartless, but it helps reinforce the importance of making your own site backups.

You should always keep an up to date copy of your website on your local computer; by doing this you will always have a copy of your site on hand in the event of data loss. You can easily download file, database and settings backups from the backup area of your control panel.


1. Do you sell domain names or do I have to buy my domain from another company?
YRHost doesn't, YRHost's sister company nameCrave.com do sell domains. Additionally, you can transfer your existing domain names to nameCrave.com with the click of a button.

Domain names through namecrave.com cost just $9.59/year.

2. What is the difference between domain pointers, parked domains and MultiSite sub-accounts?
Domain pointers act like full websites with features like email and can be used as subdomains while parked domain names simply point a domain to your main website (or directory on your main website). Unlike domain pointers and parked domains, MultiSite sub-accounts are full-fledged sites with their own independent control panel and all of the features of a normal YRHost account. These MultiSite sub-accounts are ideal for customers with several independent websites.


1. Will you install my programs and scripts for me?
We’re sorry, but we can’t accommodate that kind of support. Our hosting accounts come with an fantastico that allows you to install over 50 scripts with the click of a button. Click here for a complete listing of scripts that can be automatically installed.
If you need to install scripts that are not listed above, we cannot assist you nor can we provide support for any of those third-party scripts (even if they were installed with the autoinstaller). This policy is not to withhold any specialized information or hoard our team’s experience. It is impossible for all of our support staff to be fully versed in every available script, and if we have not tested and included the scripts in question, we would be jeopardizing the shared hosting environment by letting them all run rampant across our network.

2. Will you install custom Perl modules?
Yes. Our technical support team will install almost any Perl module upon request. Simply contact customer service with your request.


1.How long will it take to setup my new account?
Once you submit your order, our system automatically runs a series of fraud tests in order to verify the order's authenticity. If the order passes all of these tests, the order is setup within 12 hours.

If one or more of the fraud tests fails, your order will need to be manually reviewed by a customer service representative, and we may ask you for additional information before activating your account.

2. My order wasn't setup immediately. What should I do?
Stop, drop, and roll... That is usually a good policy if you are ever worried about something having gone wrong. As soon as you get up and dust yourself off, you will likely find that your order has been flagged for further review and verification by a customer service representative.

You do not need to take any further action. Our staff continuously checks the order queue for orders requiring verification and will contact you via email or phone if additional information is required to process your order.

Orders are only manually reviewed during business hours Monday through Friday. If your order is placed outside of business hours and requires manual verification, it will be performed at the start of the next business day. We appreciate your patience in this situation.

If for some reason you have not heard from our customer service department after a full business day, please let us know.

3. I'm confused or having trouble with the ordering process. Who should I contact for assistance?
If you're having trouble ordering, our sales team will be happy to help!
You can contact our sales department at www.YRHostSupport.com

We're glad you decided to join the growing YRHost community, and we look forward to providing you with outstanding web hosting service!

4. Can I register a new domain name at the same time I place my order?
Not yet. Currently our order form does not handle domain name registrations. If you are signing up for service with a new domain name and would like to register it through YRHost, here's what to do:

1) Place your order for a hosting account using the domain name. It does not need to be registered before you place your order.

2) After you receive your new account information, visit nameCrave.com and create your free account.

3) From here, you will be able to register your new domain name.

5. Do I need to have a domain name picked out and registered before I submit my order?

Picked out: Yes
Registered: No

When you place an order, the order form will ask you to enter a domain name for your new account. Our web servers will be configured to work with this domain name when your account is provisioned. If you would like to change the primary domain name on your account, you can do so by sending a request to our customer service department within 72 hrs of your order.

You do not, however, need to have this domain name registered before you place an order. If you do not yet own the domain name, you should make sure to verify that the domain name is actually available and not already in use. You can do so at our namecrave.com website.

You can register your domain name with namecrave.com or through another registrar of your choice at any time.


1.If I'm not satisfied, will you give me a full refund?
We like happy customers. If for some reason you're not satisfied with our service, let us know. We would love the chance to work with you to resolve any problems you experience, however if you'd rather just part ways, we will give your money back with no hassle.

If you cancel within 30 days of signing up, we will provide you with a full refund.

2. Do you accept Credit Card and/or Paypal?
Yes, we do accept payments via Credit Card and Paypal.

3. Can I pay by check or bank wire transfer?
Yes, please contact our customer support for more info on this.

4. Which credit cards do you accept?
We currently accept Visa, Master, American Express, Discover, JCB and Dinners Club credit cards.


1. Do you allow Reselling on your shared hosting plans?
Our shared plans lack many features that most potential reseller clients may be looking for (customizable control panel, WHM, etc.), so the shared plans may not fit the needs of a customer looking to enter the "reselling" marketplace.

2. What is your Resource Usage Policy? If my site gets busy, will it be suspended?
In shared web hosting, the ability to use your account is limited not just by your space and bandwidth, but also by how much of your server's resources (processor and RAM) you may be able to use at a given time. Since you are sharing a server with many other clients, each must operate their site within certain limits to ensure that all accounts perform as well as expected.
We also completely understand, however, that webmasters are often unaware of intances where their site is using too many resources, and that such usage is not done maliciously. Our Level 3 staff is partially dedicated to handling resource usage issues and working with clients to resolve them.

For a more detailed explanation of our usage policies, please see the following knowledgebase article:



1. Do you make websites for people?
No. Definitely not. Absolutely, positively not. Making websites is really hard work, and if there's one thing we don't like, it's hard work!

2. Will you send me spam? Do you have a privacy policy?
No. We spend countless hours combating spam. It doesn't make much sense for us to turn around and send unsolicited mail ourselves.

If you are a spammer and you are on the fence about sending spam to us, please don't... We can guarantee that no one at YRHost wants to refinance their home mortgage through some random email they got where the sender's name does not include any vowels, so you can save a little bandwidth by leaving us off of your list.

Our privacy policy can be found here.

3. Is the Pope Catholic?
This question has nothing to do with web hosting, but it is frequently asked, so it should be included every F.A.Q. page you visit.
As it turns out, this question is often asked sarcastically or matter-of-factly in order to imply a response in the affirmative ("yes") since the Pope is Catholic.

Typically, the question would arise in a scenario like this:

Jane: Did you go to the party?
John: Is the Pope Catholic?

See? John "asked" the question... Now you know the answer.

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